Our Services Include:
Customized Travel Itinerary Planning
Air Ticketing for virtually anywhere in India
Coaches / Luxury Car Rental Services
Domestic and International air ticketing
Train Tickets & Passes
Service of multilingual guides
Special Arrangements for Indian folk dances and cultural programmes
Personalized assistance on arrival & departure
Terms And Conditions
Kindly go through the terms and conditions given herein below. While you submit query and deposit the amount to Cardinal Holiday Planners for your trip, you accept the given terms & conditions. You agree that all these terms and conditions apply to the agreement that Cardinal Holiday Planners , and its representative supplies to you.
How to Make Reservation
Customers availing the services of Cardinal Holiday Planners on the website are requested to fill all necessary fields given in the Reservation Form on the website and submit the same to send to our Tours Department. Should the customer need immediate assistance, may get in touch with us directly through our email email@example.com OR any of the contact address given on the website. Our travel expert will ensure earliest possible reply to your query with the best of the available information. Cardinal Holiday Planners Reserve the right to not to accept any booking order without assigning any reason thereof. No reservation is accepted and completed till the agreed amount for the desired service is received by Cardinal Holiday Planners from the customer, until specified unless.
What Is Included in Our Price
The rates quoted by us to any customer are valid for the period specified in our reply. Incase no period is specified kindly recheck the same with the concerned staff in our office. The rates given on the website are not applicable for the festive dates, especially during Christmas and New Year (15th Dec – 15th Jan) period, until specified unless. The offers for festive dates will be given upon request only. All our rates are exclusive of all applicable taxes (Hotel Expenditure Tax, Luxury Tax, Service Tax, Road Tax, State / Central Govt. Tax etc.), until specified unless. The rates quoted in Indian Rupees are applicable for all Resident Indians and rates quoted in US Dollars / Euro (or any other foreign currency) are applicable for Foreign National and NRIs. Any increase in tax OR any additional tax introduced by state/central Govt. during the course of fulfillment of the transaction shall be payable by the customer availing our services. The rates for tour packages indicated on the website are tentative based on group travels. The exact cost for any tour package will be quoted to the customer as per their specifications and requirements, after receiving the query from customer.
Hotel Check In & Check Out Policy
Most of the hotels in India offer noon time (1200 hrs) check in / check out facility. Complementary early check-in OR late check out required by any customers is purely subject to the approval of the respective hotel/s. For such facility a written request is to be sent to our file handling executive enabling him / her to check the possibilities with the hotel/s for the same. Cardinal Holiday Planners Any of its representative, do not guarantee early check in / late check out without approval from the hotel. Customers are requested to take a written confirmation from our office for the same, after sending request.
As per the policy the entire payments will be collected in advance from the customer before the start of the services. To hold the booking on definite basis at least 50% advance payment will be required by us and rest of the money can be paid through any following channels. Our file-handling executive retains the right to decide upon payments options based on the nature of the services and the time left in the operation of the tour. In exceptional cases such as Luxury Train Bookings, Hotel or Tour Package bookings during festive dates and peak period, full payment will be required in advance as per the policy of the hotels in India, as to avoid any cancellation charges on us in case of sudden cancellation by the customer OR no-show.
Mode of Payments
A Demand Draft / Payment Order issue in Indian Currency, favoring “M\s Cardinal Holiday Planners ” payable at Delhi may be sent to our Corporate Office as per the address mentioned in our contact list at least 30 days prior to the date of start of the tour.
The customer may send the money to us through Swift Bank Transfer to our bank account. In such cases a copy of bank activity report may kindly be faxed / e-mailed to us for our file records and further follow up with our banker. Customers are requested to be sure that the money must be remitted to our bank account at least 30 days prior to the delivery of the services until any flexibility authorized by Cardinal Holiday Planners otherwise. While transferring the money to us kindly also make sure that all bank service charges are to be bared by the party transferring the money to us. Any difference in invoice value and received money has to be settled by the customer.
In special cases, if agreed by our personnel the balance amount can also be paid either in cash OR through Travelers Cheques upon arrival in India in US Dollars or any other foreign currency, acceptable by the banks in India. In case the customer wish to make payment in Indian currency; a Money Exchange Certificate issued by any authorized Indian bank for equivalent amount will be required along with a copy of passport of the customer making payments to us.
Payment Receipt and Service Vouchers
A copy of the invoice, payment receipt will be sent to the customer through e-mail after final confirmation and payment process and an original copy of the same will be given to the customer along with other original travel service vouchers upon arrival in India. A copy of all service vouchers (hotel and transport vouchers etc) will also be forwarded to the respective hotels and other service providers by our file handling executive for further tour arrangements. In case the customer wish to receive the original travel documents by courier at any place outside the country, the courier expenses etc. will be bared by the customer and will be payable to us in advance.
Amendments / Extension in Stay
In case of any changes in the tour or extension requested by the customer, after finalizing the tour, our confirmation to the customer will be subject to availability of the desired service. Customers are kindly requested to contact our office in Delhi for any amendments / extension to avail the benefits of our super saver offers.
Reconfirmation of Hotel Bookings
As per the policy of the hotels in India, all hotel reservation are required to be reconfirmed by the agent / customer at least one week prior to check in date (in case of FIT) and six weeks prior (in case of Groups), failing which hotels reserve the right to release blocked accommodation and levy at least retention charges equal to one night room rent, which is payable by the customer making reservation through us. Neither we nor any of our representatives take the responsibility to make any refund to the clients on behalf of the hotel or any other service provider for any cancellation charged by the hotel or any other service provider.
Cancellation and Refunds
Cancellation are required in writing or Call through our phone no. +91-7838181888 or e-mail- firstname.lastname@example.org, at least 30 days prior to the date of arrival in case of Individual trip and 45 days prior to the date of arrival in case of Group booking. As per the rule in India all payment refund will be made in Indian Rupees only, as per the conversation rate prevailing at the time of refund. The following cancellation charges will levy.
Before 45 days of arrival – 5% of the total tour cost
From 45 days to 30 days – 10% of the total tour cost
From 29 days to 15 days – 15% of the total tour cost
From 14 days to 02 days (48 hrs) – 20% of the total tour cost
From 48 hours to arrival – 50% of the total tour cost
Less than 48 hours or NO SHOW – NO REFUND
In exceptional cases such as Luxury Train Bookings and peak season hotel/package reservation a separate cancellation policy is applicable which would be advised at the time of quotation or as and when required.
Refund for Unutilized Service
We do not bear any responsibility for any refund after the completion of the tour, for any unutilized service like hotel bookings, transportation & meals etc. The refund requests for any unutilized service will be sent to the hotel and other service provider on behalf of the customer, after receiving the claim letter from them. After receiving the refund from the service providers the same will be forwarded to the customer at the earliest possible time. Usually this process of refund to the customer takes 2-4 weeks after receiving the letter from customer.
Cardinal Holiday Planners and all its representative are committed to provide the best of their services to every customer. While offering any travel related service to the customer, we endeavor to ensure that all the information given by us on our website or through any other source or provided by our representative, are complete and accurate. We neither guarantee nor take any responsibility for the accuracy and completeness of the given information. We also do not take the responsible for any complaint / dispute between the customer and any hotel. For any complaint, we request our customer to send us a written note in detail through fax OR e-mail as to enable us forward the same to the hotel for their clarification and further action on the same. We do not take any responsibility for any compensation due to any complaint and dispute between the client and the hotel.
Our packages and other rate offers are inclusive of the services specified in our contract sent to the customer during the course of correspondence. Service like monument/museum entry tickets, travel insurance, special services / parties, personal expenses etc. are not included in our offers until specified unless. Any additional expenses incurred during the tour due to any unforeseen circumstances such as political closure, natural hazard, technical failure, flight delay / cancellation, sickness or any other unforeseen circumstances will be paid by the customer. Any additional tax introduced by the State/Central Govt. or any hike in diesel/petrol rate, museum/monument entry tickets, guide fee etc. incurred during the course of fulfillment of the tour, will be charged to the customer accordingly.
We do not take any responsibility for any loss, injury or damage to person or his/her property due to any natural reasons, accident, technical fault, strikes, riots, thefts, wars situation, civil disturbances, or any other reasons beyond our control Disclaimer The information on this site is updated regularly. * User hereby agrees that the use Cardinal Holiday Planners is at user’s sole risk. Neither Cardinal Holiday Planners, its affiliates nor any of their respective employees, agents, third party content providers or licensors warrant that Cardinal Holiday Planners will be uninterrupted or error free; nor do they make any warranty as to the results that may be obtained from use of Cardinal Holiday Planners or as to the accuracy, reliability or content of any information, service, or merchandise provided through Cardinal Holiday Planners.
* Cardinal Holiday Planners is provided on an “as is” basis without warranties of any kind, either express or implied, including, but not limited to, warranties of title or implied warranties of merchant-ability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws applicable to this agreement.
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* In no event will Cardinal Holiday Planners, or any person or entity involved in creating, producing or distributing Cardinal Holiday Planners or the Cardinal Holiday Planners software, be liable for any damages, including, without limitation, direct, indirect, incidental, special, consequential or punitive damages arising out of the use of or inability to use Cardinal Holiday Planners user hereby acknowledges that the provisions of this section shall apply to all content on Cardinal Holiday Planners.
* In addition to the terms set forth above, neither Cardinal Holiday Planners nor its affiliates, information providers or content partners shall be liable regardless of the cause or duration, for any errors, inaccuracies, omissions, or other defects in, or untimeliness or un-authenticity of, the information contained within Cardinal Holiday Planners, or for any delay or interruption in the transmission thereof to the user, or for any claims or losses arising therefrom or occasioned thereby. None of the foregoing parties shall be liable for any third-party claims or losses of any nature, including, but not limited to, lost profits, punitive or consequential damages. Neither Cardinal Holiday Planners nor its affiliates, information providers or content providers warrant or guarantee the timeliness, sequence, accuracy or completeness of this information. additionally, there are no warranties as to the results obtained from the use of the information.